iTJ is seeking a highly motivated and team-oriented Business Systems Analyst to drive effective utilization of the ServiceNow platform. In this role, you will be a key member of an Agile Scrum development team. You will identify and build requirements for workflows, integrations, and automation that align with business goals and priorities. This role requires a deep understanding of both ServiceNow functionality coupled with strong leadership to guide teams through the Agile development process.

• Partner with business customers to collect, define, analyze, document and review user stories and functional requirements for projects and enhancements for ServiceNow applications.
• Prioritize development work and serve as scrum master for the development team to facilitate Agile best practices for features and capabilities delivery.
• Create process definition diagrams, use cases, user stories, requirement traceability matrix, and acceptance criteria.
• Build reports, dashboards and KPI analytics of ServiceNow data using tools such as ServiceNow Performance Analytics.
• Develop and execute test plans including User Acceptance Testing with business stakeholders.
• Understand and convey business priorities for initiatives, enhancements, and projects including assisting in the development of roadmap and future capabilities of solutions.
• Collect, consolidate, and analyze service metrics to facilitate decision-making related to service improvements.
• Evaluate and ensure solutions meet agreed-upon business requirements and drive business customer satisfaction.
• Coordinate and lead discussions between ServiceNow developers, product owners, and architects with internal customers to ensure services are meeting business needs and requirements.

• 3-4 years minimum working as a Business Analyst with 2 years of domain expertise in the ServiceNow platform.
• Demonstrate ability for translating User requirements into groomed stories, functional requirements specification, test cases, and use cases.
• Ability to multitask and manage time effectively amongst multiple priorities.
• On-call flexibility, including, unplanned and planned maintenance and outages.
• Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira

Nice to have: 

• Scrum Master certified and experience leading a scrum-based delivery team (preferred)
• Experience working in a regulated environment within a global company (preferred)
• knowledge of ITIL processes or certification (preferred)