Provide technical assistance to our staff, including ensuring optimal use of our hardware and software technologies, network maintenance and security, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades and manage our current hardware inventory. Additionally, this role will oversee resource management of cloud-based systems and services for one or multiple teams developing software products. The ideal candidate must be able to monitor, establish controls, and correct network security issues as well as misuse or excessive costs of cloud-based resources.

• Provide IT assistance to all personnel 
• Manage IAM configuration and maintenance 
• Design, develop and implement secure network solutions to enhance and protect  our operational capabilities 
• Monitor network performance, stability and connectivity to identify and alert of  network problems 
• Ensure that all our hardware is operating correctly (modem, firewall, access points,  NVR, CCTV, etc) 
• Keep an updated inventory of all our on-site equipment 
• Communicate with various vendors to report malfunctions, warranties, and  schedule services

Education 

• Bachelor’s degree in computer science or related field 

Experience 

• Prior experience as an IT Support 
• Experience with both Apple and Windows operating systems is a must
• Software industry experience is a plus 
• Basic understanding of agile is nice to have 
• Management background desired but not required 

Knowledge, Skills, Abilities 

• Detail-oriented, organized and customer-focused 
• Composed under pressure 
• Inclination to work in a structured/methodical way 
• Strong oral communication and interpersonal skills when interacting with vendors, business partners, employees and executive staff 
• Multitask - adaptable approach to work, the ability to work with a fast-paced, ever changing environment 
• Experience in executive communications and presenting to large audiences
• Ability to be discreet, use good judgment and maintain confidential information
• Excellent written and verbal communication skills, in both English and Spanish
• Experience with Cloud Services (AWS, GCP, Azure) is a plus 
• Proficiency in G-Suite, Google Workspace, and MS Azure is a plus
• Network Administration Certifications is a plus (CCNA, CCNE, etc.)