The Associate Application Analyst will partner with the team on business systems design, configuration, upgrades, and improvements for assigned technology platforms. As a primary support contact for application end-users, the Associate Application Analyst will work to identify issues that arise in the application area and issues that impact other application teams and work to resolve them. The Associate Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements.

• Partner with Application or Business Analysts to estimate and assess the impact of requested changes to assigned business system/platform. 
• Participate in workflow design, configure and test system changes, and analyze technical issues on low-complexity software components using established processes and procedures. 
• Develop an understanding of operational needs and business processes to support the direction for the organization’s workflows; proactively identify opportunities to improve business workflow with technology improvements. 
• Identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.
• Create and maintain system documentation.
• Help develop, document, and participate in training and work with end users. 
• Develop and maintain supporting technical and process documentation and administration. 
• Troubleshoot problems and questions, and provide regular updates on status.
• Provide end-user production support for issues entered into the issues tracking system. 
• Perform routine technical tasks associated with the assigned business/system platform, as needed. 
• Participate in projects, as needed. 
• Ability to be flexible with respect to changing end-user business needs.
• Ability to work within a cross-functional team environment and operate in a low-complex matrix environment.
• Ability and willingness to take ownership of work activities to ensure that they are done in a timely, accurate, and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability to learn new software applications, as needed.
• Apply strong analytical skills, problem-solving skills, business intuition, and organizational ability.
• Apply excellent interpersonal and communication skills.
• Ability to be adaptable, open to change, and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 
• Maintain regular and reliable attendance. 
• Ability to act with an inclusion mindset and model these behaviors for the organization.

• Bachelor’s Degree in a related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 2 years of relevant experience as outlined in the essential duties instead of Bachelor’s Degree.
• Basic computer skills include Internet navigation, email usage, and word processing.
• Proficient in Microsoft Office programs.
• Demonstrated ability to perform the essential duties of the position with or without accommodation. 
• Preferably have some level of experience with application support. 
• Experience developing, supporting, or configuring technology solutions, either through coursework in higher education or in an application analyst or project delivery role.
• Professional working knowledge configuring business systems software in life sciences, healthcare, or related industries.