A highly skilled Office 365 Administrator with 5+ years of hands-on experience managing and supporting Microsoft 365 environments. The ideal candidate will have deep expertise in Microsoft cloud services, including Azure Active Directory, Exchange Online, SharePoint Online, Teams, Intune, and OneDrive. In this role, you will be responsible for ensuring the performance, security, and reliability of Office 365. You will also serve as a senior technical resource and provide strategic guidance to the organization.

• Own, administer, and manage Microsoft 365 services: Exchange, SharePoint, Teams, OneDrive, & Intune, etc. 
• Active directory administration, SailPoint - IAM plus. 
• Manage user access, licenses, permissions, and security configurations
• Provide status updates and closure notes to end users
• Manage Office 365 support calls with Microsoft as needed
• Monitor health and performance using Microsoft 365 Admin Center and PowerShell
• Implement and enforce security policies following change management process
• Provide Tier 1-3 support for Microsoft 365 issues and service requests
• Lead or support M365 migrations, deployments, upgrades, and tenant-to-tenant integrations
• Automate administrative tasks using PowerShell and Microsoft Graph API
• Collaborate with Cybersecurity on governance, policy creation, and long-term roadmap planning
• Stay informed on Microsoft roadmap changes and drive feature adoption
• Alert the IT team when outages affect the tenant
• Develop user training and maintain documentation
• Lead the research, evaluation, and deployment of new productivity and collaboration tools
• Provide senior-level technical leadership for M365
• Act as a liaison between end users, vendors, and internal teams as needed
• Engage regularly with client stakeholders 
• Perform routine maintenance and support in hybrid and cloud-based Microsoft environments

• Minimum 5 years of IT experience with at least 2 years focused on Office 365 administration
• Proven experience managing Microsoft 365 core services (Exchange Online, SharePoint, Teams, etc.)
• Strong understanding of Azure Active Directory and cloud identity management
• Excellent problem-solving and critical-thinking abilities
• Strong interpersonal, verbal, and written communication skills
• High level of self-motivation, energy, and attention to detail
• Comfortable working with both technical and non-technical client stakeholders
• Microsoft 365 administrator certifications
• Experience in a managed services or client-facing support environment
• Familiarity with hybrid Microsoft environments and directory sync
• Previous exposure to IT project planning and coordination across teams