As an Application Associate Analyst, you will work on software design and configuration, upgrades and improvement for lab operations. As a primary support contact for application end-users, the Application Associate Analyst will work to identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.  The analyst will guide workflow design, building and testing the system, and analyzing other technical issues associated with the lab operation and business software.

The Application Associate Analyst will potentially support the following area(s):

• Prelude: Patient registration
• Referrals: Referral process for patients
• Identity: Manage patient identities and duplicate records
• Resolute PB: Professional or physician billing
• Resolute PB Claims: Professional billing insurance claims and remittances

• Identifying and implementing requested changes to the system
• Guide workflow design, building and testing the system, and analyzing other technical issues
• Serving as a liaison between organizational needs and the software vendor’s implementation staff
• Maintaining regular communication with the vendor, including participating in weekly project team meetings
• Working with vendor representatives, your organization's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline
• Developing an understanding of operational needs to set the direction for the organization's workflows
• Participating in training and working with end users
• Troubleshooting problems and questions
• Provide end-user support for issues entered in to issue tracking systems
• Reviewing the status of projects and issues with project leadership
• Ability to work normal work within business hours, as well as on call, with potential for nights and weekends
• Holding regularly scheduled communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, and upcoming milestones
• Support and comply with the company’s Quality Management System policies and procedures 
• Regular and reliable attendance
• Any soft skills which are required to perform the job e.g. excellent communication, teamwork, etc.
• Any physical requirements
• Ability to lift up to 10 pounds for approximately 5% of a typical working day
• Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day 
• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day
• Ability to comply with any applicable personal protective equipment requirements
• Ability to travel approximately 5% of working time

• Bachelor’s degree in business administration or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of degree
• Possession of or ability to obtain relevant software application(s) certification within 6 months of hire 
• Demonstrated flexibility with respect to changing end-user business needs.
• Able to work within a cross functional team.
• Strong problem-solving skills.
• Ability and willingness to take ownership of work activities and ensure that they done in a timely, accurate and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.
• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability and willingness to learn new software application.
• Ability to use computers daily in an interactive manner for extended periods of time and up to 8 hours per day
• Ability to operate telephone system and computer keyboard and printer
• Authorization to work in the United States without sponsorship 
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation